Purchase Policy

1. Payment Processing

All payments are processed securely through Stripe, our trusted payment processor. We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal (where available)
• Apple Pay and Google Pay

2. Subscription Plans

Premium Plan - $4.99/month

• Advanced search and filtering options
• Priority bot approval process
• Custom profile badge
• Ad-free browsing experience

Developer Plan - $9.99/month

• All Premium features
• Detailed analytics dashboard
• API access for integrations
• Priority customer support
• Enhanced bot listing features

3. Billing and Renewals

Subscription billing terms:

• Subscriptions are billed monthly on the same date you initially subscribed
• Automatic renewal occurs unless cancelled before the next billing cycle
• Price changes will be communicated 30 days in advance
• Failed payments will result in service suspension after 7 days

4. Cancellation Policy

You may cancel your subscription at any time:

• Cancellation can be done through your account settings
• Service continues until the end of your current billing period
• No partial refunds for unused portions of the billing period
• You can reactivate your subscription at any time

5. Refund Policy

We offer refunds under the following circumstances:

• Technical issues preventing service access for more than 48 hours
• Billing errors or duplicate charges
• Service cancellation within 7 days of initial purchase
• Failure to deliver promised features or functionality

Refund requests must be submitted within 30 days of the charge. Processing time is typically 5-10 business days.

6. Promotional Offers

Promotional pricing and discounts:

• Limited-time offers are subject to availability
• Promotional rates apply only to the specified billing period
• Cannot be combined with other offers unless stated
• Regular pricing applies after promotional period ends

7. Taxes

Tax obligations:

• Prices may be subject to applicable taxes based on your location
• VAT/GST will be added where required by law
• Tax rates may change based on local regulations
• Tax receipts are available in your account dashboard

8. Payment Security

We prioritize the security of your payment information:

• All transactions are encrypted using SSL technology
• We do not store credit card information on our servers
• Stripe handles all payment data according to PCI DSS standards
• Suspicious activity is monitored and flagged automatically

9. Disputes and Chargebacks

If you have concerns about a charge:

• Contact our support team before initiating a chargeback
• We will work to resolve billing disputes promptly
• Chargebacks may result in account suspension
• Documentation will be provided for legitimate disputes

10. Contact Information

For billing questions or support:

Email: billing@discordhub.com
Discord: Join our support server
Support Hours: Monday-Friday, 9 AM - 6 PM EST